OVH a toujours mis la relation client au cœur de sa stratégie. Il y a 3 ans, avec la mise en place d’un numéro gratuit le 1007, OVH a pris l’engagement unique d’offrir à ses clients un support inclus de qualité. Afin d’adresser les enjeux structurels associés à cette promesse dans un contexte de forte croissance, mais aussi pour faire bénéficier ses clients de solutions innovantes d’accès à l’assistance via une expérience digitale toujours plus riche, OVH travaille sur sa nouvelle offre de Support en ayant pour objectif de maintenir ce niveau d’engagement qui lui est propre et de répondre (...)
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Rappel du contexte Fin 2016, OVH a obtenu l’agrément pour l’hébergement de données de santé sur l’offre Private Cloud. Cet agrément est valable jusqu’au 24 octobre 2019. Durant toute la durée de cet agrément, les clients de l’offre OVH Healthcare s’appuyaient sur OVH pour respecter la loi. Après avoir accepté les conditions particulières de l’offre, ils n’avaient pas d’autre démarche à réaliser. Or, tous nos clients doivent respecter la PGSSI-S. Ils réalisent donc l’infogérance de tout ce qu’ils installent sur leurs Private Clouds. Le changement réglementaire amené par le décret 2018-137 (article 2, sous-section 2) introduit 2 changements majeurs : (...)
On June 18th 2019 at 7pm CEST, 4 vulnerabilities have been disclosed affecting the TCP stack of the Linux kernel. These vulnerabilities relies on an integer overflow in the Linux kernel which can lead to a kernel panic on one hand, and on an algorithmic complexity in the SACK implementation leading to CPU resource exhaustion on the other hand. In both cases, the impact is limited to the service availability. Who is vulnerable ? All Linux Oses running a kernel 2.6.29 and above (from March 2009) FreeBSD 12 using the RACK TCP stack. Note that fortunately, this is not the default (...)
Several weeks ago, I was taking part in a meetup about Kubernetes, when one of the attendees made a remark that resonated deeply with me… Hey, Horacio, that Kubernetes thing is rather cool, but what I would have loved to see is a Functions-as-a-Service platform. Most of my apps could be easily done with a database and several serverless functions! It wasn’t the first time I’d got that question… Being, above all, a web developer, I can definitely relate. Kubernetes is a wonderful product – you can install complicated web architectures with a click – but what about the database + (...)
The problem to solve… How to continuously monitor the health of all OVH servers, without any impact on their performance, and no intrusion on the operating systems running on them – this was the issue to address. The end goal of this data collection is to allow us to detect and forecast potential hardware failure, in order to improve the quality of service delivered to our customers. We began by splitting the problem into four general steps: Data collection Data storage Data analytics Visualisation/actions Data collection How did we collect massive amounts of server health data, in a non-intrusive way, within (...)
Machine Learning projects are becoming an increasingly important component of today’s search for more efficient and complex industrial processes. OVH Prescience is a Machine Learning platform that aims to ease the conception, deployment and serving of models in an industrial context. The system manages Machine Learning pipelines, from data ingestion to model monitoring. This involves the automation of data preprocessing, model selection, evaluation, and deployment within a scalable platform. Prescience supports various kinds of problems, such as regression, classification, time series forecasting, and soon, anomaly detection. Problem resolution is handled through the use of both traditional ML models and neural (...)